Staying safe takes time, and we are experiencing a 2-4 week delay in standard shipping. Click here for more info ▸
Staying safe takes time, and we are experiencing a 2-4 week delay in standard shipping. click here for more info ▸
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TEMPORARY RETURNS POLICY
We are experiencing up to a 4 week delay in shipping.
Please be advised that there will be a delay in processing your return.
Normally, if you wish to return your purchase for any other reason, you may do so within 30 days of receiving the order by using one of the methods below. Products must be received in their original, unused condition and packaging. At this time, we are extending our returns window to 90 days.
To ensure the safety of our team – and you – we’ve implemented social distancing procedures in our warehouse. Our Pittsfield, Massachusetts-based warehouse staff has also been drastically reduced and is prioritizing the shipping of mask fabric donations and other essential items in compliance with government requirements.
Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact Customer Service at 877-586-4771 and we will arrange a return and replacement at our expense.
Other Eligible Returns
If you wish to return your purchase for any other reason, you may do so within 30 days of receiving the order by using one of the methods below. Products must be received in their original, unused condition and packaging.
Bed 101 Bedding Returns
Try it for 30 days, and if you don’t love your Bed 101 bedding purchase, you can return all items for a full refund. All orders must be returned within 30 days of receiving your order by using one of the methods below. All products must be received in their original packaging.
All orders must be returned within 30 days of receiving your order by using one of the methods below. All wallpaper must be received in their original, unopened packaging.
Please note the following exceptions: Annie Selke Outlet clearance items, all furniture (except rug ottomans), custom rugs, fabric by the yard, monogrammed, and personalized items, décor, and lighting, are not eligible for return, exchange, or refund.
DASH & ALBERT RUG SWATCH RETURNS
A $2 fee per swatch up to $8 will be deducted from your refund.
RETURNS VIA FEDEX PREPAID SHIPPING
Every order, with the exception of 9’ x 12’ and larger rugs and furniture, ships with a prepaid FedEx label (enclosed with the packing list) for ease of return and refunds. If you use this label, we will deduct the return shipping cost, based on actual FedEx rates that vary by weight and distance shipped, from your refund.
Affix the label to the outside of the package, keep the small shipper receipt sticker for tracking purposes, and contact FedEx (800-463-3339) for pickup, or drop off the package at a FedEx shipping facility.
If you return your items using a shipping method other than the prepaid FedEx label, include your name and the order number inside the package. Address the package to:
125 Pecks Road
Pittsfield, MA 01201
For questions, please contact:
Annie Selke Companies